Shipping and Returns

We have a 14-day return policy, which means you have 14 days after receiving your items to request a return.
To start a return, you can contact us at thecellar@grayswinebar.co.nz. We aim to respond within 2 business days.

• Returns are accepted on the condition that there is proof the items were not as described.

• Please allow 3 working days from the date of returned items arriving back to us for a refund to be processed. This is so we can check the returned items for discrepancies.

• Buyers are responsible for returning the items. However if the refund is accepted we will include the cost (that is reasonably incurred) of shipping the goods back to us. Sending with tracking is advised. Original postage cost is non refundable.

• Any issues with items arriving late or non delivery of goods should be mentioned to us within 7 days of the expected delivery date.

• We don't offer returns on international orders.

Original postage price is excluded from the refund amount. However if the refund is accepted we will cover the cost (that is reasonably incurred) of returning the items to us. Orders will be refunded after the return inspection process is complete and satisfactory. Please keep in mind that it can take some time for your bank or credit card company to process the refund.